We’re here to help!
Live Support and Resources
Our office staff is happy to offer live support during office hours via email or text. We’ve collected commonly asked questions and resources on this page for your convenience. If for any reason you can’t find what you are looking for, just let us know and we will reach out by the next business day.
Looking for your lesson room or lesson folder link?
You can find a link to your lesson room included with your lesson confirmation email. We encourage you to bookmark your confirmation email for future reference. Most instructors’ lesson rooms are simply strum.club/(instructor first name). You’ll also find your lesson folder in your lesson confirmation email.
Having trouble entering your lesson?
Be sure you are using your instructor’s strum.club lesson link (refer to your confirmation email.)
If your lesson room asks for a password, use the following password: music
Restart your computer and the Zoom application.
Frequently Asked Questions
Out of respect for our instructors’ time and livelihoods, we ask that you give us as much notice as possible before an absence. We require at least 48-hours notice of an absence if you would like to request a makeup. This means that same-day cancellations and same-day missed lessons will not be eligible for makeups.
We are happy to accommodate occasional rescheduling requests based on instructor availability, however, students are expected to be committed to the lesson time they have agreed to, and due to our instructors’ limited schedules, we are unable to guarantee makeup lessons in the case of student absences. All scheduling must go through our office and not through your instructor directly.
Absolutely! We know life happens, and we do our best to accommodate occasional requests for lesson day/time changes. Our instructors’ schedules can make it very difficult to accommodate some requests, and we ask for at least two-weeks notice on lesson day/time change requests. All scheduling must go through our office and not through your instructor directly.
Absolutely! It’s common, especially at the beginning, to shift instructors. Just let our office know and we are happy to help you schedule a time with a new instructor.
To provide our students with the best experience, we encourage you to track progress in your lesson folder and ask your instructor questions directly during the lesson. Our office is always happy to promptly facilitate questions you have outside of your lesson. All scheduling questions and changes must go through our office.
All StrumClub students are billed through recurring monthly payments, beginning on the day you register. This allows us to hold your timeslot and provide a more consistent, high-quality lesson experience. Most months will have four lessons, but in months with five lessons there is no additional fee (we use those fifth weeks for things like makeups and holidays.) Like most monthly subscriptions, we are not able to offer partial or prorated refunds.
If your child is under 5 years old, we require an adult to be present during the lesson. For ages 5 and above, you are welcome to observe the lesson if you would like!